Assisted patients with information regarding their appointments. Like any good nursing resume, our telephone triage nurse resume sample combines resume writing best practices with a focus essential to the healthcare field, emphasizing both in-depth knowledge of … Recognized for outstanding listening and communication skills through patient surveys. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Recommended safe care to injured employees based on their situation and concern, and if applicable, recommended an appropriate provider for care. Career Definition and Educational Requirements of a Telephone Triage Nurse There are many different career paths within the field of nursing. Maintain patient flow in a timely manner, obtain accurate & thorough history, and communicate pertinent information to provider. Job Description. Company: N/A. Trained new staff on used of handheld device and use of Pointcare software, Documented client assessment and care in computer based program Homecare Home Base, Identified ongoing and new problems and developed plan of care within the constraints of the disease process and individual needs, Reviewed records, notes, and labs from outlying facilities to help determine placement needs, Coordinated admission procedures with a multidisciplinary team to effect greater client stability, Conducted and reviewed laboratory tests to determine detox needs and requirements, Organized resources to reduce duplication of effort, increasing productivity and efficiency, Digitized forms and boards enhancing communication between areas of care. Ambulatory, outpatient or emergency room care experience preferred, One-two (1-2) years of practical experience as an RN Triage Nurse in an OB/GYN physicians office or other medical office setting preferred, Audits charts for quality and control as requested, Initiates follow-up phone calls with patients, Accurately documents the encounter with the patient in the appropriate areas of the computer program for continuity of care, Implementation: Problem solve Apply intervention and/or activate disposition -Educate patient and/or family -Provide support -Coordinate Resources, Analyze and Plan: Choose and use appropriate guidelines Reference other resources as appropriate Collaborate, Assessment: Interview Collect data to implement triage process Assess Prioritize Urgency, Professional Development: Promote ,assess, and evaluate the educational needs and requirements specific to your job discipline, Associate's degree from an accredited nursing school, Active and unencumbered Indiana Registered Nurse (RN) license, Must have knowledge of disease processes and normal growth and development of all age groups, Must operate with cultural sensitivity and interact professionally with diverse racial, ethnic, economic and social backgrounds, Ability to maintain patient confidentiality, Ability to assess patient status and respond to emergencies appropriately, Thorough knowledge of scientific principles of nursing theory and practice, Strong communication skills, including patient teaching, Multi-task and prioritize to complete duties in a timely manner, Understanding of medical aseptic techniques, Offers home treatment advice as appropriate. Documented appropriate plan of care and treatment in patients EMR. 's, procedures, and physical exams. Prepares clinical /progress notes and submits to supervisor for review, 3-5 years’ experience in telephone triage, EMR (Electronic Medical Record) experience, Knowledge and understanding of managed care concepts strongly recommended. It’s actually very simple. Conducts in-person and telephone triage as needed. Coached, trained and mentored new nurses to the department; performed quality assessments to ensure that nurses were proficient in the specialized skills of triage nursing and were meeting departmental standards. Instructs patient and family regarding medications and treatment instructions, Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes, Administers prescribed medications and treatments in accordance with nursing standards, Administers prescribed medications as directed, Observes, records, and reports patients condition and reaction to drugs and treatments to physicians, Accesses patient information via EMR. BLS Healthcare provider. A Triage Nurse is a registered nurse positioned in an emergency room (ER) or facility; responsible for assessing patients and determining their level of need for medical assistance. Guide the recruiter to the conclusion that you are the best candidate for the triage nurse job. Proficient in Windows-based applications. High productivity and strong time management enabled me to assist clinical staff with rooming of patients, lab tests, EKG's, vision screening, hearing tests and pulmonary function tests. Job Description Company Description HealthHelp - A WNS Company (www.HealthHelp.com), is the leader in the field of healthcare utilization & care management. Refer patients to appropriate level of care by scheduling appointments to clinics, specialist's or emergency room. Triage nurses evaluate patients' vital signs and ask questions about their medical history, symptoms and reasons for visiting the emergency room. Posted: (2 days ago) Staff Nurse - RN - Phone Triage provides professional nursing triage services and health advice to patients over the … Coordinate mid-level providers with chart preparation. Ambulatory, outpatient or emergency room care experience preferred. Contact Information Name: n/a Phone: n/a Fax: n/a Apply Online. - Instantly download in PDF format or share a custom link. Utilize H.E.A.R.T. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority, Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner, Consult program medical director for consultation regarding arising clinical concerns, Documentation reflects ongoing evaluation and effectiveness of patient care utilizing current standards, policies and procedures, Follows Nursing Process to deliver safe care: assessment, planning, implementation, and evaluation, Synthesizes patient assessment data and recognizes complex situations prior to communicating with care team, Documenting C9 outcome and CareLink – RMS – on base, Identifies expected outcomes and revises plan of care when unexpected outcomes arise and begins to use full range of communication as a means of conveying plan, Ability to demonstrate knowledge of current treatment practices and protocols, Excellent communication skills (written and verbal), Solid assessment, clinical, and documentation skills, Ability to multitask and prioritize workload, Possesses good crisis intervention skills, Excellent written and verbal communication skills as well as effective interpersonal skills, Excellent customer service and team building skills, Performs any other functions as requested by supervisor, Current State License as a Licensed Vocational Nurse, Knowledge of primary care medicine requirements (state specific), Provides skilled care to patients under the direction of a Licensed Provider in person and via the telephone, Performs other related functions as requested by the registered professional nurse/care manager in keeping within scope of practice. Triage Nurse draws a dissent lives of a society every day. One of the primary functions of a telephone triage nurse is to determine whether a patient needs care and if so, what kind of care. This site uses Akismet to reduce spam. Demonstrated superior critical thinking and problem-solving skills. No need to think about design details. A telephone triage nurse is a registered nurse (RN) who helps patients decide what level of care they need over the phone. Maintain accurate and detailed documentation in electronic medical records. Job description for Staff Nurse - RN - Phone Triage. Record information into electronic medical records database (EMR) for provider to review and advise for triage nurse to follow up with patient to complete the call, Resolve script/order issues/errors for patients, Responsible for triage calls, procedure follow-up and new pre-procedure information to include anti-coagulant protocols, Completion of patient and pharmacy medication refill request, Working as the patient advocate to complete prior authorizations for medications not covered by insurance, Effectively communicated patient request and concerns to physicians, Served as intermediary between the practice and other professional associations (legal, insurance, pharmacy and other medical facilities), Relayed test results to patients and informed them of any follow ups if required. Extensive pediatric assessment including home care, care plans, education, and knowledge of the Barton Schmitt Pediatric Protocols. Regular verbal communication with multiple physicians and hospitals. Phone and walk-in triage for busy campus office, Perform patient histories, screenings, office procedures (e.g., dressing changes, ear irrigations, ECG's, nebulizer treatments and emergent first aid issues), Provided patient teaching, home care instructions and follow up care calls, Administered injections for immunizations, Mantoux tests, allergies, antibiotics and travel, Made referrals to specialists, arranged lab/x-ray procedures, called in prescriptions, Performed throat cultures, rapid strep tests, U/A's, UPT's, Participated on interdisciplinary teams, clinic and staff meetings, Maintained clinical data and medical records in an Electronic Health record, Assessed and advised physician on inpatient consults, Triage calls from hospital RN at Mercy Main and West Lakes, Patient education on procedures, medications and illnesses, Ability to make quick decisions when faced with threatening medical conditions and patients in distress (physically, mentally, or emotionally), Determine priority with problem appointments and/or call backs, Submit prescriptions to pharmacy as needed, instruct patients on proper use, Reinforce physician instructions and provide patient education, Document all interactions and resolutions in patients chart, Confer frequently with physicians on patient problems and medication changes, Coordinate patient care with 13 physicians. Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate, Assess each psychiatric patient presented to the ED or by fax, gather information needed to present to MD for possible admission to our program in behavioral health, Provide immunizations, medication administration and wound care, Telephone triage and schedule management for physician and nursing appointments, Assist with exams and in-office procedures such as lesion removal and sigmoidoscopy, Effective counseling in health maintenance and disease management. We have gained this position by actively working to change … Involved with patients congestive heart failure and preventative care. Current Massachusetts licensure as an LPN or RN required. Utilized Epic to triaged patient symptoms and provide appropriate action. Staff Nurse - RN - Phone Triage Job Description | Salary.com. Download Triage Nurse Resume Sample as Image file, Provides general nursing care to patients, Assists with the preparation of equipment and aids physician during examination and procedures, Responds to and refers incoming telephone calls. Performed allergy skin testing, allergy injections and spirometry. Appropriately schedule patients for needed appointments with providers, Provides patient information to the provider and draws attention to significant abnormals, Provide guidance to clinical staff as needed regarding the triage process, Partners with Hospital Case Managers to facilitate appropriate and timely follow-up appointments for discharged inpatients with Primary Care Providers, Partners with Emergency Department Case Manager or RNs to facilitate appropriate and timely follow-up appointments for discharged Emergency Department patients with Primary Care Providers, Manage patient requests for Medication Refills based upon approved Medication Refill protocols. Assess, document, evaluate patient's symptoms, and questions/concerns in person and over the phone. Provide nursing services and health advice for patients and managed care members over the phone. Knowledge of normal values for vital signs (BP, Pulse, Respirations, Temps), Three to five years of practical nursing experience. principles making every effort possible to resolve the problem, Collects subjective data related to the presenting problem and medical history, Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations, Serves as the primary point of contact for telephone patients with a variety of health or illness questions, Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Contact patient with test results, schedule appointments, administer injections, and send controlled/maintenance prescriptions to pharmacy. Identifying emergent situations and effectively transferring life-threatening calls to appropriate agencies per protocol, Providing appropriate and courteous telephone advice, including plan of care and patient education, to callers according to approved protocols, Appropriately and accurately documenting initial and ongoing telephone conversations with documentation being completed immediately after the call ends, Placing outbound follow-up calls to caregivers as needed, Accurately communicating information to physician on call as needed either over the telephone or by routing the necessary information to the physician through Epic, Meeting unit expectation for performance based on unit competencies and staff meeting attendance, Must be able to work independently and make critical decisions autonomously, as this is a complete work-at-home position after completion of orientation, Reviewing and triaging C9 queue to appropriate case manager, Send professional courtesy letter to attorney, if applicable, Update the Provider Detail tab in CareLink, Request medical documents from appropriate providers, Assure medical documents are received with C9, Ensures all parties receive appropriate documents, Contact the injured worker with follow up calls regarding C9 outcome, Confirm receipt of authorizations, medical records received from the provider offices, and medical records have been received in the provider offices, Copy, fax, and/or email C9s to appropriate parties once review is completed, Copy records and completes necessary referral forms for RURs and IRRs when appropriate, Complete other tasks as requested by the Nurse Case Manager to facilitate the movement of the file as long as the request is supported by administration/management, Excellent interpersonal, communication, and problem solving skills, A positive attitude and demonstrated flexibility, Microsoft Suite of products: Outlook, Word, Excel, PowerPoint, Able to navigate electronic files and paperless systems, preferrerd, Two years full-time equivalent experience in a clinical setting with direct clinical care, Experience in the areas of emergent care, orthopedics, neurology, occupational or sports medicine, home health or community/public health in occupational health or related field, preferred, Previous case management and/or workers’ compensation experience, preferred, Registered Nurse License issued by State of Illinois, At least three (3) years' of nursing experience in any specialty in a hospital or outpatient setting is required, Experience in Internal Medicine preferred, Registered Nurse License issued by State of Illinois or Practical Nurse License Issued by State of Illinois, At least 3 years of experience in a hospital or outpatient setting, At least 5 years experience in a hospital or outpatient setting, Ensuring the provision of quality nursing care to assigned groups of patients/residents through utilization of the nursing process, established standards of care, and relevant organizational/departmental/unit policies and procedures, Immediate supervision and coaching/mentoring of assistive personnel in the performance of delegated direct/indirect nursing care activities and unit maintenance task, Licensed to practice as Registered Nurse in the Commonwealth of Virginia, Education, experience and/or training in working with patient population of unit of assignment is required, Graduate of an accredited Licensed Practical Nursing program or accredited Registered Nursing program required. 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